One of the largest Healthcare Technology companies is looking to hire Application Consultants to join their team! Duties include:
- First pass resolution of telephone inquiries that may be technical or non-technical in nature, regarding company products and general benefits information
- Respond to phone requests from end-users who are utilizing our online benefits enrollment application as it relates to benefit plan details, functionality, navigation and general use of software applications
- Provide an accurate timeframe for issue resolution if not able to resolve initially
- Accurately create and document each customer interaction within our case tracking system (Salesforce)
- Contribute to a team effort by accomplishing results as needed
- Demonstrate and provide exemplary customer-service in all interactions
- Other duties as assigned
Requirements:
- Completed Bachelors or Associates Degree
- Customer service/internships/food and beverage experience
To apply, please direct your inquiry to Mandie Soter, Account Recruiting Manager at asoter@aerotek.com.