20.10: You work for a software company that has developed a system that provides information about consumers that is used within a SoS by a number of other retail businesses. They pay you for the services used. Discuss the ethics of changing the system interfaces without notice to coerce users into paying higher charges. Consider this question from the point of view of the company’s employees, customers, and shareholders.
This is a poor move from all points of view. From the company’s employees, it may look to them as an attempt to pull a fast one, so to speak, on the users and they may lose faith and trust in the company. From the point of view of the customers, they are now having to pay a higher charge without being notified which is simply unjust. For the shareholders, they will be disappointed in such a move, which can clearly cause issue with both the users, the company’s employees, and all other retail businesses that are using the system as well. It is a major mistake that could cause more backlash than may have been anticipated at the time of launching the changes to the system.
The only way that I can see this could be defendable, is if there are terms of the system that is being changed. If there is a contract that discusses the changes that are allowed to be made, and the scope of the this specific software company, they may be able to make these changes. If this is the case, and there is a document, in writing, that allows for these changes to be made, then there is no issues at hand.