Year: 2015

External Internet Service Disruption

The College of Charleston’s external internet access is experiencing an unscheduled disruption in service. Information Technology is aware of the situation and working to restore service. We apologize for any inconveinecience and thank you for your cooperation during this time. If you should have any questions, please contact the IT Helpdesk at 843-953-3375 or….Continue Reading External Internet Service Disruption

IT Outage Notification

Please report to the Helpdesk any/all occurrences of your voicemail light not working following the Wednesday, June 10 evening reset of the voicemail system. Until we are able to confirm that Spirit has made successful repairs and notify you to that effect, you should occasionally check for voicemail messages even though your voicemail waiting light…Continue Reading IT Outage Notification

Campus-Wide Application Maintenance

SERVICE: Campus-wide Application Maintenance IMPACT: Potential intermittent access to all campus applications during this maintenance window. DATE: Saturday, June 6, 2015 TIME: 6:00 PM until 10:00 PM OVERVIEW: On Saturday, June 6th at 6:00 PM until 10:00 PM, Information Technology will perform maintenance on equipment that supports ALL campus applications. This scheduled maintenance will patch security vulnerabilities…Continue Reading Campus-Wide Application Maintenance

New Telephone Dialing Procedures Starting September 19

South Carolina has approved a new area code overlay to meet the growing demand of telephone numbers. As a result, on September 19th, 2015 you will need to change the way you dial your local calls. What is an area code overlay? An overlay is the addition of another area code (854) to the same geographic…Continue Reading New Telephone Dialing Procedures Starting September 19

DegreeWorks Maintenance

SERVICE: DegreeWorks Upgrade IMPACT: DegreeWorks will be unavailable during this scheduled upgrade. DATE/TIME: 8:00 AM June 1, 2015 thru 5:00 PM June 5th, 2015 OVERVIEW: DegreeWorks will be unavailable starting June 1st thru June 5th due to a system upgrade. The upgrade may be completed early however please plan for DegreeWorks to be unavailable for…Continue Reading DegreeWorks Maintenance

Realignment of Departments in IT

The Division of Information Technology is strategically re-aligning departments to foster a more collaborative working environment and improve our efficiencies to benefit the College community. This revised organizational structure better aligns the natural work affinities among units within IT; it better relates to the disciplines of the IT Project Management Office; and it encourages forward-thinking…Continue Reading Realignment of Departments in IT

IT Hurricane Preparedness Guides

Since hurricane season will soon be upon us, we encourage you to review the IT hurricane preparedness guides for faculty, staff and students available on our website. The guides are sure to provide you with new and important information. You can access the respective guides below: Faculty and Staff Hurricane Preparedness Guide Student Hurricane Preparedness Guide…Continue Reading IT Hurricane Preparedness Guides

Wireless Maintenance

SERVICE:  Wireless Maintenance IMPACT: The College wireless network service may be intermittent for users during this maintenance window. DATES: Monday, May 18, 2015 – Friday, May 22, 2015 OVERVIEW: Throughout the week of May 18, 2-15 thru May 22, 2015, IT will be performing maintenance and upgrades on the College wireless networks.  During this time,…Continue Reading Wireless Maintenance

TouchNet Upgrade

SERVICE: TouchNet Upgrade IMPACT: Access to Payment Services will be unavailable during this maintenance window. DATE: Saturday, April 25th TIME: 7:00am – 10:00am OVERVIEW: On Saturday, April 25th from 7:00am-10:00am, Information Technology will perform an upgrade to TouchNet. All services will be restored by 10:00am.  During this upgrade one may experience a slight delay in…Continue Reading TouchNet Upgrade