2012 Higher Education TechQual+ Survey Findings and IT Action Plan

Based on the report of the October, 2012 TechQual+  survey at the College, IT initiated or accelerated actions to respond with improvements to infrastructure, services, and support. Those actions are detailed in the TechQual+ Survey Findings and IT Action Plan at http://it.cofc.edu/about/techqual/action-plan.php. Your feedback does matter! We hope that you will notice these improvements in your everyday encounters with IT and our services.

Did you know that IT has been working on major projects to improve wireless, classroom technology, and the internet on campus? Did you also know that..

  • Over 20 IT technicians were trained in Apple OS X environment in March 2013. Support technicians participated in a hands-on, training course designed to enable them to troubleshoot and familiarize them with the best methods for effectively supporting Mac users, including iPads.
  • After hours support is now available via the Helpdesk. Helpdesk hours are Monday – Friday from 7:30 a.m. – 10:00 p.m. and weekend support for Saturday & Sunday is 2:00 p.m. – 10:00 p.m. Emergency after hours support is available 24/7.
  • The College’s mobile app, CofC Mobile, is now available for iOS and Android via their respective stores. The app aims to provide mobile access to commonly used features within MyCharleston and online services across the campus. Check out http://www.cofc.edu/cofcmobile/.

Find out what else IT has been working on this past year at http://it.cofc.edu/about/techqual/action-plan.php.

The next TechQual+ survey will be administered again this October. Please continue to provide your feedback so that IT can be aware of any issues raised by our user community. We will continue to work to correspondingly improve our services and support for you.

If you have any questions, please email Monica Lavin, Director IT Communications and Customer Advocacy, directly.